Contact Center POP

Description

Handling customer relationships in a call center environment isn’t for everyone.

The Contact Center POP™ was specifically designed to identify applicants who have what it takes to become model call center employees.

Using Contact Center POP™, many of the industry’s biggest players have been able to reduce employee turnover and significantly lower their costs.

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The benefits

  • Identify applicants who have what it takes to make incentivized sales and crossed sales
  • Identify the key characteristics for these types of positions